Acronis - Acronis Snap Deploy for Server

Maintenance within the Acronis Licensing Program

AAS (Acronis Advantage Standard) contains:

• Upgrade Protection
• Phone-, chat-, e-mail support Monday through Friday from 8 AM to 6 PM
• Response time in the event of a critical system error 1 day
• The first year of service is included with selected licences and the Acronis Licence Programme

AAP (Acronis Advantage Premier) contains:

• Upgrade Protection
• 24x7 support
  Phone-, chat-, e-mail support Monday through Friday from 8 AM to 6 PM with German hotline, otherwise English
• Response time in the event of a business-critical system error 1 hour
• The first year of service can be purchased within the Acronis Licence Programme or as an upgrade from the Acronis Advantage Standard programme
• Acronis corporate box products include Acronis Advantage Premier service for the first year